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ITManager-Vault/3. Resources/Knowledgebase/Troubleshooting Trees/Untitled.md
Alex Kogutkiewicz 837d0bb6ac First init.
2025-09-21 21:24:47 -05:00

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📦 Barcode Printing Issues — Troubleshooting Tree

Step 1: Identify the Printing Path

  • Is the label supposed to print directly from Epicor (SSRS/Edge Agent)? → Go to Path A
  • Or is it sent to Azure share → Bartender Integration Service? → Go to Path B

🔹 Path A — Epicor (SSRS → Edge Agent → Printer)

Step 2A: Did the SSRS report generate correctly in Epicor?

  • Yes → Go to Step 3A
  • No → Check report parameters, dataset, or permissions in Epicor

Step 3A: Did the Edge Agent receive the print job?

  • Yes → Go to Step 4A
  • No → Check Edge Agent service status on the client/server
    • Restart Edge Agent service if stopped
    • Review logs in C:\ProgramData\Epicor Software Corporation\EdgeAgent\Logs

Step 4A: Was the job sent to the correct printer?

  • Yes → Go to Step 5A
  • No → Verify printer mapping in Epicor → Company/Plant/Workstation settings

Step 5A: Is the printer online and reachable?

  • Yes → Check Windows print queue for stuck jobs
  • No → Power cycle printer, verify network connectivity, driver status

🔹 Path B — Azure Share → Bartender Integration Service → Printer

Step 2B: Did Epicor export the file to the Azure share?

  • Yes → Go to Step 3B
  • No → Verify Epicor report style is set to Export, confirm user has write access to share

Step 3B: Did the file appear in the watched folder?

  • Yes → Go to Step 4B
  • No → Check Azure storage permissions, sync status, or network connectivity

Step 4B: Did the Bartender Integration Service pick up the file?

  • Yes → Go to Step 5B
  • No →
    • Check Bartender Integration logs in C:\ProgramData\Seagull\Bartender\Logs
    • Confirm the integration service is running
    • Validate file naming convention matches trigger rules

Step 5B: Was the file processed into a print job?

  • Yes → Go to Step 6B
  • No → Check Bartender template config, action rules, and variables

Step 6B: Was the job sent to the correct printer?

  • Yes → Go to Step 7B
  • No → Confirm Bartender printer mapping settings

Step 7B: Is the printer online and reachable?

  • Yes → Check Windows print queue for stuck jobs
  • No → Power cycle printer, verify network connectivity, driver status

🚩 Escalation Points

  • SSRS failures → ERP/report developer
  • Edge Agent service errors → Epicor admin / IT infra
  • Bartender misconfigurations → automation admin / IT infra
  • Persistent printer errors → local IT / vendor support

🧭 Notes

  • Keep a sample successful job log for both Epicor and Bartender as a baseline.
  • Document which printers use which path (Edge Agent vs Bartender).